Product Care & Warranty

There is no guaranteed lifespan for a cricket bat. Cricket bats are made from natural timber and require proper preparation. Our bats carry a 12‑month warranty against manufacturing defects in the blade or handle. Before use, bats must be oiled or fitted with a protective sleeve and knocked in. Use only quality leather cricket balls and avoid bowling‑machine balls, hitting the bat on hard surfaces, and wet conditions. Notify us of any suspected manufacturing fault within 48 hours and stop using the bat. Some wear and minor cracking are normal and inevitable; such marks usually do not affect performance. For maintenance‑free use and to prolong the life of your bat, fitting an extratec or similar protective facing is recommended. Regular oiling and maintenance are also important. 

Even though our cricket bats come pre-knocked, it is strongly recommended these be used for a few net sessions with an old ball, prior to using it for a match.

It is also strongly advised not to use your bat in a bowling machine. Consistent use against a bowling machine can severely damage the bat and shorten its life. 

Subject to the conditions below, defective equipment will be repaired or replaced where a manufacturing fault is identified. All English willow cricket bats are supplied with a discretionary 12‑month warranty from the date of purchase (including replacement bats). The warranty applies only to the blade and handle; damage to the toe, edges or shoulders is not covered, as these areas are more susceptible to damage and can break due to poor shot selection.

Minor wear, tear and surface cracking do not constitute a warranty claim and are common occurrences that do not affect performance.

The bat warranty does not apply to the following:

  • Removing or altering labels or stickers
  • Any damage to the toe, edges or shoulder of the bat
  • Damage caused by improper or extended use
  • Use of non‑leather or composite balls, including bowling machine balls.
  • Damage from Yorkers
  • Water, moisture or heat damage
  • Inadequate preparation of the bat before use
  • Over‑oiling the bat.
  • Damage caused by accidents, abuse or misuse (such as striking the ground or pitch while batting or running)
  • Damage caused by repairs attempted by a third party
  • Damage caused by hard or poor‑quality balls
  • Normal wear and tear or ageing of the product